We see this as a free-of-charge support service for our customers and/or third parties to help you find a solution to your problem. Please understand, however, that we do not accept any legal obligation or make guarantees and, with the exception of intentional and/or gross negligence, do not accept any liability regarding these solutions. Having access to the relevant suspicious files allows us to solve individual problems; furthermore, we can prepare for new threat mechanisms in good time and adjust our product development accordingly. For now this free service is provided in English only. Thus to ensure that your request will be handled correctly please submit it in English. We look forward to providing you with an efficient service.
Dear Submitter, We are sorry to inform you that our submission wizzard is as for now under maintenance and improvement. In the meanwhile you may submit your query to our anti-threats specialists by using the email address below:
Please submit suspicious files to analyze in password protected zip archives (password: virus) attached to the email. Once submitted, you will receive a ticket ID back as acknowledgment within few minutes.